Last updated: 23 October 2026
These Terms of Service (the “Terms”) form a binding agreement between you and VisaBinder governing your access to and use of the VisaBinder website, application, and services (together, the “Service”). By creating an account, purchasing access, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.
In these Terms, “we”, “us”, and “our” refer to VisaBinder, operated by Valonovo Pty Ltd (ABN 64 694 036 489) of Level 1, 63–73 Ann Street, Surry Hills NSW 2010, Australia. “You” and “your” refer to the individual accessing or using the Service.
VisaBinder is a self-service software tool that helps Australian Partner Visa applicants compile evidence files they have already gathered (such as messaging exports, photos, leases, statements, and other supporting documents) into category PDFs sized for upload to the Department of Home Affairs ImmiAccount portal.
VisaBinder supports Australian Partner Visa applications on both pathways: onshore subclass 820 (temporary) and 801 (permanent stage 2), and offshore subclass 309 (provisional) and 100 (permanent stage 2). Other subclasses (for example, the Prospective Marriage visa, subclass 300) are not supported.
VisaBinder is a document compilation tool only. It is not a migration agency, a law firm, or a legal service. We do not provide migration advice or legal advice of any kind.
Specifically, VisaBinder does not, and will not:
Any document checklists, category templates, or upload guides we provide are general organisation aids to help you arrange material you have already gathered. They are not legal or migration advice, and they are not a representation that your evidence is complete or sufficient for any application.
In Australia, immigration assistance for a fee may generally only be provided by registered migration agents and Australian legal practitioners. If you require advice about your circumstances, you must consult a registered migration agent (the public register is maintained by the Office of the Migration Agents Registration Authority at mara.gov.au) or an Australian legal practitioner.
To use the Service, you must:
You are responsible for the security of your account credentials and for all activity that occurs under your account. You agree to notify us promptly at hello@visabinder.com.au if you suspect any unauthorised access. We are not liable for losses caused by your failure to safeguard your credentials.
Inviting your partner. If you have purchased the Service, you may invite one other person — your partner — to access your evidence pack. They sign in with their own separate account and accept these Terms and our Privacy Policy in their own right before they get access. Each of you is responsible for your own account and your own credentials, and neither of you is responsible for the security of the other’s account. Sending, accepting, or ending an invitation does not make either of you a party to the other’s dealings with us beyond what these Terms describe.
You may end your partner’s access at any time from your account settings, and they may end their own access at any time from theirs. Ending access does not delete or remove anything — see Section 7.
Access to the Service is offered for the one-time purchase price displayed at checkout at the time of your purchase (inclusive of GST where applicable). The price may change from time to time; a change does not affect a purchase already made. The Service is not a subscription; we do not bill you on a recurring basis. Payment is processed by our third-party payment provider, and your payment is subject to that provider’s terms in addition to these Terms.
Duration of access. Your purchase gives you access to the Service for as long as we operate it, subject to these Terms. There is no renewal fee. If we discontinue the Service, Section 10 applies.
Refunds. If the Service does not work as described, you may request a full refund by emailing hello@visabinder.com.au within 30 days of your purchase. Nothing in this section limits your non-excludable rights under the Australian Consumer Law (see Section 13).
Invited partners and refunds. A partner you invite under Section 5 pays nothing and is not a purchaser. Their access is included in your single purchase; there is no separate charge, and any purchase they may have made for a pack of their own does not apply to yours. Only you, as the purchaser, may request a refund. A refund ends access to the pack workspace for both of you: neither you nor your invited partner can add to it, change it, or open it after that point. Download any pack you have generated before requesting a refund. If you need a copy of your own data afterwards, email us at hello@visabinder.com.au and we will provide it in accordance with Section 9 and our Privacy Policy.
You retain ownership of all files, text, and other content you upload to or generate through the Service (“Your Content”). You grant us a limited, non-exclusive, royalty-free licence to host, store, process, and display Your Content solely as necessary to provide the Service in connection with the evidence pack you uploaded it to.
Where two people contribute to one pack. If you invite a partner under Section 5, both of you may add Your Content to the same evidence pack, and each of you keeps ownership of what you added. Because the pack is a single application prepared by the person who owns it:
If you are an invited partner and you do not want your material to remain in someone else’s pack, remove the files, photos and chat messages you added while you still have access and the pack is open for editing. Only the pack owner can reopen a pack once it has been generated, so if the pack is closed for editing you will need to ask them, or email us at hello@visabinder.com.au. Written answers work differently: only the person who wrote an answer can edit it, but the pack owner can remove any answer from their pack while it is open for editing. So if you want a written answer of yours taken out of a pack, ask the pack owner, or email us at hello@visabinder.com.au and we will handle it as a request under Section 9 and our Privacy Policy.
You are solely responsible for:
You acknowledge that any visa application is made by the person making it, in their own capacity, and that the person who submits an application or document to the Department of Home Affairs is responsible for its contents. Where two people have contributed to one pack, the pack owner is the person who generates and submits it, and is responsible for reviewing everything in it — including material their invited partner added — before doing so.
You must not use the Service to:
Our collection, use, and disclosure of personal information is described in our Privacy Policy, which forms part of these Terms.
Data location. Your files and data are stored in Sydney, Australia (ap-southeast-2) and encrypted at rest.
Retention. We keep your account and files for as long as your account remains active. After 24 months of inactivity, your uploaded files and generated PDFs will be permanently deleted; we will email you a warning approximately two months before this happens. You may also delete your data at any time from your account settings.
Packs with an invited partner. Where a pack has an invited partner, either person signing in or using the pack counts as activity and keeps it from being deleted for inactivity, and we email both of you before and after any such deletion. Deleting a pack removes the uploaded files and generated PDFs it holds — including those the invited partner added — and ends their access; we email them to tell them. Deleting the account that owns the pack removes the pack record itself as well. An invited partner deleting their own account, or ending their own access, deletes nothing from the pack and does not affect the pack owner’s account.
We will use reasonable efforts to keep the Service available, but we do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time. We may suspend, modify, or discontinue features of the Service from time to time. Material changes to core Service functionality will be notified in accordance with Section 16.
Discontinuation. We may discontinue the Service by giving at least 90 days’ notice by email to the address on your account and by a notice in the Service. Before the Service is discontinued you will be able to download any pack you have generated that is still stored in your account (files are permanently deleted after 24 months of inactivity under Section 9, so we recommend keeping your own copy at any time). Nothing in this section limits your rights under the Australian Consumer Law (see Section 13).
The Service, including its software, design, branding, and documentation, is owned by us or our licensors and is protected by Australian and international intellectual property laws. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service as set out in these Terms.
The Service relies on third-party providers (including for hosting, file storage, payments, and email). We are not responsible for the acts or omissions of those providers, and your use of any third-party service is subject to that provider’s own terms.
Our Service comes with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law or any other law that cannot be lawfully excluded.
Subject to the paragraph above and to the extent permitted by law, the Service is provided “as is” and “as available”. Except as required by the Australian Consumer Law, we do not give any warranty about the accuracy, reliability, completeness, or availability of the Service, or that it will meet your requirements for any particular purpose.
Without limiting the above, we make no representation or warranty that:
Subject to Section 13 and to the maximum extent permitted by law (including the Australian Consumer Law), our total aggregate liability to you for losses not related to a failure to comply with a consumer guarantee under the Australian Consumer Law, however arising (including in contract, tort, negligence, or under statute), is limited to the price you paid to us for the Service. For failures to comply with consumer guarantees, your rights and our obligations are as described in Section 13 and the Australian Consumer Law.
Subject to Section 13 and to the maximum extent permitted by law, we are not liable for any indirect, consequential, special, or punitive loss, or for any loss of profits, revenue, data, goodwill, or opportunity, however caused, arising out of or in connection with the Service.
Nothing in this section limits our liability under the Australian Consumer Law for failure to comply with consumer guarantees, or any other liability that cannot be excluded or limited by law.
You agree to indemnify and hold us harmless from any claim, loss, damage, or reasonable legal fees that directly arise from: (a) your wilful and material breach of these Terms, to the extent that the claim, loss, or damage is attributable to that breach and not to any act or omission on our part; or (b) your deliberate submission of false, misleading, or fraudulent content to the Department of Home Affairs or to any other party.
Nothing in this clause limits your rights under the Australian Consumer Law.
We may update these Terms from time to time. If we make a material change, we will notify you by email to the address on your account before the change takes effect, and may also show a notice in the Service. The updated Terms will apply to your continued use of the Service from the effective date specified at the top of the Terms.
You may stop using the Service and delete your account at any time from your account settings. We may immediately suspend or terminate your access to the Service if you: (i) use the Service for any unlawful purpose; (ii) knowingly upload or submit false, misleading, or fraudulent evidence; or (iii) attempt to access another user’s account or interfere with the security of the Service. For any other breach of these Terms that is capable of remedy, we will give you at least 7 days’ written notice identifying the breach; if the breach is not remedied within that period, we may then suspend or terminate your access. If we terminate your access under this section for a reason other than fraud, unlawful conduct, or a breach of Section 8, and you purchased access within the previous 30 days, we will refund the price you paid. On termination, the provisions of these Terms that by their nature should survive (including Sections 7, 8, 13, 14, 15, and 18) will continue to apply.
If you hold access to someone else’s pack as an invited partner, ending that access — whether you close it, the pack owner ends it, or you delete your own account — ends your access to that pack and nothing else. It does not delete your account, and it does not remove what you added to their pack; the licence in Section 7 continues for that material. Ending your access gives us no obligation to delete or return material that forms part of another person’s application, and gives you no claim over their pack.
These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from those courts.
If you have a complaint or concern, please contact us first at hello@visabinder.com.au so we can try to resolve it directly.
These Terms (together with our Privacy Policy) are the entire agreement between you and us in relation to the Service. If any part of these Terms is held to be unenforceable, the rest will continue to apply. Our failure to enforce any provision is not a waiver of that provision. You may not assign or transfer your rights under these Terms without our prior written consent; we may assign these Terms to a successor in connection with a corporate transaction.
If you have any questions about these Terms, please email us at hello@visabinder.com.au.