Last updated: 6 June 2026
These Terms of Service (the “Terms”) form a binding agreement between you and VisaBinder governing your access to and use of the VisaBinder website, application, and services (together, the “Service”). By creating an account, purchasing access, or otherwise using the Service, you confirm that you have read, understood, and agree to be bound by these Terms and by our Privacy Policy. If you do not agree, you must not use the Service.
In these Terms, “we”, “us”, and “our” refer to VisaBinder, operated by Valonovo Pty Ltd (ABN 64 694 036 489) of Level 1, 63–73 Ann Street, Surry Hills NSW 2010, Australia. “You” and “your” refer to the individual accessing or using the Service.
VisaBinder is a self-service software tool that helps Australian Partner Visa applicants compile evidence files they have already gathered (such as messaging exports, photos, leases, statements, and other supporting documents) into category PDFs sized for upload to the Department of Home Affairs ImmiAccount portal.
At launch, VisaBinder supports onshore Partner Visa applications: subclass 820 (temporary) and 801 (permanent stage 2). Other subclasses are not supported.
VisaBinder is a document compilation tool only. It is not a migration agency, a law firm, or a legal service. We do not provide migration advice or legal advice of any kind.
Specifically, VisaBinder does not, and will not:
Any document checklists, category templates, or upload guides we provide are general organisation aids to help you arrange material you have already gathered. They are not legal or migration advice, and they are not a representation that your evidence is complete or sufficient for any application.
In Australia, immigration assistance for a fee may generally only be provided by registered migration agents and Australian legal practitioners. If you require advice about your circumstances, you must consult a registered migration agent (the public register is maintained by the Office of the Migration Agents Registration Authority at mara.gov.au) or an Australian legal practitioner.
To use the Service, you must:
You are responsible for the security of your account credentials and for all activity that occurs under your account. You agree to notify us promptly at hello@visabinder.com.au if you suspect any unauthorised access. We are not liable for losses caused by your failure to safeguard your credentials.
Access to the Service is offered for a one-time purchase price of AUD $99(inclusive of GST where applicable). The Service is not a subscription; we do not bill you on a recurring basis. Payment is processed by our third-party payment provider, and your payment is subject to that provider’s terms in addition to these Terms.
Refunds. If you have not yet generated a final evidence pack, you may request a full refund by emailing hello@visabinder.com.au within 7 days of your purchase. Once you have generated and downloaded a final pack, we treat the purchase as fulfilled and refunds are at our discretion. Nothing in this section limits your non-excludable rights under the Australian Consumer Law (see Section 13).
You retain ownership of all files, text, and other content you upload to or generate through the Service (“Your Content”). You grant us a limited, non-exclusive, royalty-free licence to host, store, process, and display Your Content solely as necessary to provide the Service to you.
You are solely responsible for:
You acknowledge that any visa application is made by you, in your own capacity, and that you are responsible for the contents of any application or document you submit to the Department of Home Affairs.
You must not use the Service to:
Our collection, use, and disclosure of personal information is described in our Privacy Policy, which forms part of these Terms.
Data location. Your files and data are stored in Sydney, Australia (ap-southeast-2) and encrypted at rest.
Retention. We keep your account and files for as long as your account remains active. After 24 months of inactivity, your uploaded files and generated PDFs will be permanently deleted; we will email you a warning approximately two months before this happens. You may also delete your data at any time from your account settings.
We will use reasonable efforts to keep the Service available, but we do not guarantee that the Service will be uninterrupted, error-free, or available at any particular time. We may suspend, modify, or discontinue features of the Service from time to time.
The Service, including its software, design, branding, and documentation, is owned by us or our licensors and is protected by Australian and international intellectual property laws. These Terms do not grant you any rights in our intellectual property except the limited right to use the Service as set out in these Terms.
The Service relies on third-party providers (including for hosting, file storage, payments, and email). We are not responsible for the acts or omissions of those providers, and your use of any third-party service is subject to that provider’s own terms.
Our Service comes with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts, or modifies any consumer guarantee, right, or remedy that you have under the Australian Consumer Law or any other law that cannot be lawfully excluded.
Subject to the paragraph above and to the maximum extent permitted by law, the Service is provided “as is” and “as available”. We expressly disclaim, to the maximum extent permitted by law, all warranties of any kind, whether express or implied, including warranties of merchantability, fitness for a particular purpose, accuracy, and non-infringement.
Without limiting the above, we make no representation or warranty that:
Subject to Section 13 and to the maximum extent permitted by law, our total aggregate liability to you under or in connection with these Terms or the Service, however arising (including in contract, tort, negligence, or under statute), is limited to the price you paid to us for the Service.
Subject to Section 13 and to the maximum extent permitted by law, we are not liable for any indirect, consequential, special, or punitive loss, or for any loss of profits, revenue, data, goodwill, or opportunity, however caused, arising out of or in connection with the Service.
You agree to indemnify and hold us harmless from any claim, loss, damage, or cost (including reasonable legal fees) arising out of or in connection with: (a) your breach of these Terms; (b) Your Content; or (c) your misuse of the Service, including any submission of false, misleading, or fraudulent content to the Department of Home Affairs or to any other party.
Nothing in this clause limits your rights under the Australian Consumer Law.
We may update these Terms from time to time. If we make a material change, we will notify you by email and/or by a notice in the Service before the change takes effect. The updated Terms will apply to your continued use of the Service from the effective date specified at the top of the Terms.
You may stop using the Service and delete your account at any time from your account settings. We may suspend or terminate your access to the Service if you breach these Terms or use the Service in a way that we reasonably consider harmful, unlawful, or fraudulent. On termination, the provisions of these Terms that by their nature should survive (including Sections 7, 8, 13, 14, 15, and 18) will continue to apply.
These Terms are governed by the laws of New South Wales, Australia. You and we submit to the non-exclusive jurisdiction of the courts of New South Wales and the courts competent to hear appeals from those courts.
If you have a complaint or concern, please contact us first at hello@visabinder.com.au so we can try to resolve it directly.
These Terms (together with our Privacy Policy) are the entire agreement between you and us in relation to the Service. If any part of these Terms is held to be unenforceable, the rest will continue to apply. Our failure to enforce any provision is not a waiver of that provision. You may not assign or transfer your rights under these Terms without our prior written consent; we may assign these Terms to a successor in connection with a corporate transaction.
If you have any questions about these Terms, please email us at hello@visabinder.com.au.