FAQ

Common questions about VisaBinder, the Partner Visa process, and how we keep your evidence safe.

What is VisaBinder?

VisaBinder is a document compilation tool for DIY Australian Partner Visa (subclass 820 and 801) applicants. It helps you organise the WhatsApp chats, photos, leases, statements, and other evidence you've already gathered into a set of PDFs that meet ImmiAccount's 5 MB per file upload limit. We are not a migration agent and we do not provide advice on your specific application.

Which visas does VisaBinder support?

At launch, VisaBinder supports onshore Partner Visa applications: subclass 820 (temporary) and 801 (permanent stage 2). Offshore subclasses 309 and 100 are not supported in the current release. We will revisit offshore support based on demand from early customers.

Can I include dependent children on my Partner Visa application?

Yes — Home Affairs lets you include dependent children in a Partner Visa application. The documents it lists depend on the child's age.

For a child under 18, Home Affairs lists:

  • identity documents
  • evidence of your relationship to the child (such as a birth or marriage certificate)
  • health examinations
  • character documents, if the child is 16 or 17
  • adoption papers or parental court orders, if applicable
  • evidence of enrolment at school or college, if applicable
  • evidence of sole custody, if applicable

Form 1229 — Consent to grant an Australian visa to a child under the age of 18 years is also needed when someone with parental rights for the child isn't migrating with them.

For a dependent child 18 or older, Home Affairs also lists Form 47a, evidence of financial dependence (such as bank statements, money transfers, or rent receipts), and the same health and character documents.

VisaBinder doesn't generate or hold child-specific paperwork — upload those documents directly to ImmiAccount alongside your VisaBinder pack. For what applies to your situation, check the official Partner visa (subclass 820/801) pages or a registered migration agent (search the MARA register).

What if we haven't lived together for 12 months yet?

For a de facto relationship, Home Affairs usually expects the couple to have been together for at least 12 months immediately before applying. Time spent dating or in an online relationship may not count toward this.

Home Affairs lists some situations where the 12-month requirement doesn't apply, including where:

  • there are compelling and compassionate circumstances for granting the temporary Partner visa (subclass 820)
  • your partner holds or held a permanent humanitarian visa, the relationship existed before that visa was granted, and you told Home Affairs about it beforehand
  • your partner is an applicant for a permanent humanitarian visa
  • you have registered your relationship with an Australian state or territory (for example, a registry of births, deaths and marriages)

Married couples aren't subject to the 12-month rule.

This is general information, not advice about your situation. See the official subclass 820 page, or speak with a registered migration agent (search the MARA register).

Is VisaBinder a migration agent or legal service?

No. VisaBinder is a document compilation tool only. We do not provide migration advice, review applications, or assess eligibility. Under Australian law, only registered migration agents (search the MARA register) and Australian legal practitioners can give immigration assistance. If you need advice on your circumstances, please consult one of those professionals.

How does the 5 MB PDF limit work?

The Department of Home Affairs caps each ImmiAccount attachment at 5 MB. VisaBinder splits your evidence into category PDFs and compresses each one to fit under that limit, so your uploads don't fail mid-submission. We have a more detailed walkthrough in our guide on compressing PDFs under 5 MB for Australian visa applications.

What evidence does the Partner Visa require?

Home Affairs asks for evidence across four categories:

  • financial
  • household
  • social
  • the nature of your commitment to each other

There's no fixed checklist — applicants typically include a mix of joint accounts, leases or mortgages, photos with friends and family, travel together, and written statements from people who know the relationship. Our subclass 820 evidence checklist guide breaks down what most applicants include.

What's Form 47SP?

Form 47SP is the additional-information form that's built into the online 820 application in ImmiAccount — you don't download a separate PDF. When you complete the online application, you'll see Form 47SP's questions (relationship dates, periods apart, future plans, etc.) embedded in the flow. The dates you entered in VisaBinder's wizard map to specific Form 47SP fields, so you can copy your answers straight across.

Will VisaBinder tell me if my evidence is strong enough?

No. Assessing whether your evidence meets the legal threshold for a Partner Visa is the work of a registered migration agent or migration lawyer — it requires looking at your full circumstances and is regulated under the Migration Act. VisaBinder organises and formats your evidence; it does not evaluate it.

Can I get a refund?

Yes. If the tool doesn't work as described, email hello@visabinder.com.au within 30 days of purchase and we'll process a full refund.

What if my relationship ends or I'm experiencing family violence?

Home Affairs publishes Family Violence Provisions, which allow Partner visa applications to continue in certain circumstances where the relationship has ended due to family or domestic violence. The provisions, evidence requirements, and how they apply to a specific case are explained on the Home Affairs family violence provisions page. VisaBinder is a document tool — we can’t advise on the FVP process. For confidential support, call 1800RESPECT (1800 737 732) anytime. For advice on your circumstances, contact a registered migration agent (search the MARA register). For online safety, see the eSafety Commissioner’s checklist.

Is my data secure?

Your files are stored on secure Australian servers in Sydney, encrypted, and locked to your account so only you can open them. WhatsApp chats and photo originals are processed inside your browser where possible — only the items you choose to include are sent to our servers. Files stay while your account is active and are permanently deleted after 24 months of inactivity (we email you a warning at 22 months). You can also wipe everything yourself at any time from your account settings.

Does VisaBinder translate documents for me?

No — VisaBinder doesn't translate documents. Home Affairs requires non-English documents to be provided with an English translation.

Translators in Australia must be accredited by NAATI. Translators outside Australia don't have to be accredited, but each translation must include — all in English:

  • the translator's full name
  • their address and telephone number
  • their qualifications and experience in the language being translated

Do I need to get my documents certified by a JP?

You don't need to have documents certified. Home Affairs accepts clear colour scans and photos — uncertified — for Partner Visa applications, so there's no need to visit a Justice of the Peace before uploading. VisaBinder's pack works the same way — clear colour scans, no certification needed.

What happens after I buy?

You'll be redirected straight into the onboarding wizard, where you tell VisaBinder which stage you're applying for (820 initial grant or 801 stage 2) and your key relationship dates. From there you upload your WhatsApp export, photos, and documents, then generate your evidence PDFs. Most applicants complete this over several sessions across a few weeks — your account stays active and your work is saved as you go.

Can I use this if I'm using a migration agent?

Yes — VisaBinder works alongside a registered migration agent. Some applicants use VisaBinder to compile and organise their evidence, then hand the finished PDFs to their agent for review. This can save the agent time (and you, fees). Your agent stays responsible for the advice and submission strategy; VisaBinder just handles the document compilation.

If you've appointed a registered migration agent or legal practitioner, they'll usually need a completed Form 956 lodged through ImmiAccount. To appoint someone to receive your visa correspondence (for example, a sponsor), there's Form 956A. VisaBinder doesn't generate or submit either form — your agent will handle them.

Still have a question? Contact us.